Sanjeev Sharma.
Experience

Where the work
actually happened.

Five roles, one thread: brought in as a Business Analyst, Product Owner or Scrum Master, depending on what the delivery needed. Most recent first.

Senior Business Analyst / AI Product — Suncorp

JUN 2024 — PRESENT
Claims & Customer Service Transformation (CCT) · AI Enablement · Digital Insurer
  • Contributed to a live consumer Voice AI assistant for pre-claim lodgement — conversational design, requirements and testing across the delivery lifecycle.
  • Designed Copilot Studio policy and productivity agents, partnering with Security & Risk to assess and manage AI feature risk.
  • Built an AI discovery workflow selected as Suncorp's 2026 submission for IIBA Innovation of the Year, embedding GenAI into BA and discovery practice via the Initiative Canvas.
  • Partnered with EM and EGM executive stakeholders to shape Copilot adoption strategy and prioritise high-value enterprise use cases.
  • Enabled enterprise AI adoption (Copilot, Miro AI, Canva AI) with Microsoft, running risk analysis on new capabilities.
  • On the Digital Insurer programme, defined high-level requirements for Strata policy data, aligning to data architecture and strategic objectives.

Product Owner / BA — WTW (Contract)

JAN 2024 — JUN 2024
  • Led a cross-continental UK–Australia team mapping data flow between CRM and broking platforms for a client-portal migration.
  • Developed integration specifications and future-state roadmap recommendations, aligning transition strategy to business objectives.

Lead BA / Product Owner, PartPay (BNPL) — Westpac (Contract)

JUL 2022 — JUL 2023
  • Led design and delivery of Buy Now Pay Later and youth mobile-banking features, improving customer engagement and satisfaction.
  • Defined MVPs and user journeys with cross-functional teams; communicated product vision to executive leadership.
  • Led the Gartner review of mobile apps, identifying features that established Westpac as Australia's top mobile app.

Product Owner, Operations Uplift & Data Migration — Zurich Financial Services (Contract)

JAN 2019 — JUL 2022
  • Owned the roadmap for an operations customer portal supporting the OnePath Life acquisition from ANZ.
  • Reduced operations systems from six to one and cut policy-change turnaround from 3–4 days to under 15 minutes.
  • Implemented a rules engine centralising pricing and product rules, and enabled adviser self-service.
Read the full story

Scrum Master / Stream Lead / Lead BA — CommInsure (CBA) / ANZ

MAY 2016 — JAN 2019
  • Led delivery on Program Edison and Successor Fund Transfer, managing cross-functional teams of up to 12 across DXC and IBM.
  • Owned vendor engagement, SOW/estimates, functional sign-offs and risk mitigation across 10+ integrated life & super systems.

Earlier career — 2004–2016

Lead Consultant / Technology & Integration Lead across major insurance data-migration and policy-administration programs for Allianz, AIA Malaysia, Suncorp, CBA, DXC, NIIT and Tech Mahindra. Delivered PAS migrations (Life400, Solar, Asteron), data-warehouse integrations and system-impact analysis, leading inter-continental technical teams across India and Australia.

Certifications & Recognition

Credentialed, and recognised for the work.

CERT
Certified Scrum Product Owner® (CSPO)Scrum Alliance
CERT
Certified Scrum Master® (CSM)Scrum Alliance
CERT
ICAgile Product ManagementSuncorp-sponsored
CERT
Generative AI MasterclassUniversity of Sydney Executive Education
MEM
IIBA® MemberInternational Institute of Business Analysis
EDU
Bachelor of EngineeringElectronics & Communications, Jammu University
CERT
Diploma of Financial ServicesASIC RG146 (Tier 1)
CERT
LOMA Level 1ANZIIF & LOMA
2026
IIBA Innovation of the Year 2026Suncorp's sole submission for the award, put forward by the Analysis Chapter for a GenAI-powered discovery workflow.
GUEST
Guest speaker, on behalf of SuncorpQueensland University of Technology (BANDS Industry Night) and Torrens University — careers and practice in AI & business analysis.
EXEC
Executive engagementWorked at EM and EGM stakeholder level on Copilot adoption strategy and enterprise AI use cases.